FAQs

Frequently

Asked

Question

  • Do you ship overseas?

    No, we do not offer overseas shipping. Our delivery services are available only within Singapore.

  • Are there additional charges for deliveries without elevator access?

    Yes, if your item(s) need to be carried via stairs, a surcharge of $10 per floor will apply.

  • How much is delivery?

    Free delivery for orders over $100.

  • Can I exchange items?

    Important Notice


    Once you have received your item, please note that exchanges, returns, or refunds are strictly not allowed in the following cases:


    1. The item does not meet your expectations.


    2. You change your mind (e.g., prefer a different size or capacity).


    To avoid such situations, we encourage you to verify that the product suits your needs before purchasing. If you’re unsure, feel free to contact us at 8275 9960, and our product specialists will be happy to assist you.


    Rest assured, all our products are 100% genuine and sourced from authorized distributors.

  • My items haven’t arrived. What should I do?

    Orders typically arrive within:


    Small items: 2-5 working days


    Large appliances: 2-7 working days (subject to stock availability)


    If your order hasn’t arrived within the expected timeframe, please contact us with your invoice number, and we’ll check the delivery status with our courier.