FAQs

No, we do not offer overseas shipping. Our delivery services are available only within Singapore.

Yes, if your item(s) need to be carried via stairs, a surcharge of $10 per floor will apply.

Free delivery for orders over $200.

Important Notice

Once you have received your item, please note that exchanges, returns, or refunds are strictly not allowed in the following cases:

1. The item does not meet your expectations.

2. You change your mind (e.g., prefer a different size or capacity).

To avoid such situations, we encourage you to verify that the product suits your needs before purchasing. If you’re unsure, feel free to contact us at 8275 9960, and our product specialists will be happy to assist you.

Rest assured, all our products are 100% genuine and sourced from authorized distributors.

Orders typically arrive within:

Small items: 3-5 working days

Large appliances: 3-7 working days (subject to stock availability)

If your order hasn’t arrived within the expected timeframe, please contact us with your invoice number, and we’ll check the delivery status with our courier.

We strive to provide accurate and up-to-date product information sourced from the manufacturer’s or agent’s website. However, specifications may change without prior notice, and some details may become outdated. For the most current and accurate information, we recommend visiting the manufacturer's official website.

Please note that while all items listed online can be added to your cart, availability is not guaranteed at the time of order processing.

If we are unable to fulfill your order due to stock issues or other unforeseen circumstances, we will contact you promptly to offer an alternative product or arrange a full refund.